Mercure.rocks Terms of Use
By using this website and the Mercure Cloud service ("Service") provided by Dunglas Services SAS ("we", "us"), you agree to these Terms of Use.
If you do not agree, you must not use the Service.
These Terms cover Mercure Cloud only. The open source Mercure Hub is licensed under the MIT License. Mercure Enterprise is governed by a separate commercial agreement.
Last updated: 2026-04-30.
1. Account
1.1 A user account may be used by one identifiable person. Sharing a single account between multiple people is not permitted. Account creation is free; create as many as you need.
1.2 You are responsible for maintaining the confidentiality of your credentials. We are not liable for losses caused by failure to safeguard your credentials.
1.3 You may not use the Service for illegal or unauthorised activity, including infringement of third-party intellectual-property or privacy rights.
2. Payment, refunds, and taxes
2.1 Beyond any introductory trial credit, a valid payment method is required to pay the monthly balance on a project's account.
2.2 Monthly usage charges are non-refundable.
2.3 Prices are exclusive of applicable taxes (notably VAT), which we collect where required.
3. Cancellation and termination
3.1 You can delete a project or your account at any time from the dashboard. Deletion is final; the data associated with the deleted entity is removed from production immediately and from cluster backups within 31 days. Billing records are retained as required by French commercial law.
3.2 You may also exercise your right of erasure under GDPR by emailing contact@mercure.rocks.
3.3 We may suspend or terminate an account for material breach of these Terms or applicable law, after notice where reasonably practicable.
4. Intellectual property and content
4.1 You retain all rights in the messages and configuration you submit through the Service.
4.2 You grant us the limited rights necessary to operate the Service: to host, transmit, and back up your content for the purpose of delivering the Service.
4.3 You shall defend us against any third-party claim that your use of the Service or your content infringes intellectual-property rights or violates applicable law, and indemnify us for damages and reasonable attorney's fees finally awarded, provided we (1) promptly notify you of the claim, (2) give you sole control of the defence and settlement (you may not settle in a way that does not unconditionally release us), and (3) give you reasonable assistance at your expense.
5. Privacy and data protection
5.1 Personal data processing is governed by our Privacy Policy.
5.2 If you process personal data through the Service as part of your own service, our standard Data Processing Agreement applies upon execution.
6. Acceptable use
6.1 No reverse engineering of the hosted Service to compete with it. The underlying open source code is freely available under the MIT license.
6.2 No abuse of the Service: no spam, no denial-of-service traffic, no malware distribution, no transmission of content that violates third-party rights or applicable law.
7. Service availability and warranty
7.1 The Service is provided "as is" and "as available". Specific uptime commitments, if any, are stated in your subscription plan or in a separate agreement.
7.2 We are not liable for indirect, incidental, or consequential damages, or for losses that exceed the amount paid for the Service in the 12 months preceding the event giving rise to the claim, except in cases of gross negligence, wilful misconduct, or matters where French law prohibits such limitation.
8. Self-hosted deployments
If you run the open source Mercure Hub or Mercure Enterprise on your own infrastructure, these Terms do not apply to that deployment. Mercure Enterprise is governed by its own commercial agreement.
9. Changes to the Service or these Terms
We may update these Terms. Material changes are notified by email or through the Service at least 30 days before they take effect. Continuing to use the Service after the effective date constitutes acceptance.
10. Governing law and jurisdiction
10.1 These Terms are governed by French law.
10.2 Disputes between commercial parties are subject to the exclusive jurisdiction of the Tribunal de commerce de Lille Métropole, except where French public-policy rules require otherwise. If the Service's registered office moves out of the Lille Métropole jurisdiction, the exclusive jurisdiction is the Tribunal de commerce de Paris.
10.3 Consumers may bring disputes before the court of their residence per French Consumer Code rules; nothing in these Terms restricts the mandatory rights of consumers under EU and French law.